ESG
SUSTAINABILITY FOR SIRMA
At Sirma we see sustainability as a balance between environmental protection, social well-being and governance practices with corporate development, value creation, and profit.
We view our impact as not only as that of our direct business activity, but also as the results from this activity. These results enable our clients to reach their own sustainable development goals through the implementation of our technology solutions, services and advice.
We are certain that sustainability brings competitiveness, efficiency and profits to Sirma and to our clients, while preserving, nurturing and growing the legacy we leave behind for future generations.
Sustainability has been interwoven within the Sirma culture and is not only the focus of management, but also a core value for each of our employees.
ENVIRONMENTAL Sustainability
We appreciate the wisdom of the proverb “Do not cut the tree to get the fruit” and believe that it is in our hands to use resources efficiently, focus on renewable energy, and preserve Nature for the enjoyment of future generations.
At Sirma, we recognize that energy is the most critical resource in IT operations. That’s why we place energy efficiency at the heart of our strategy—not only to reduce costs but also to minimize our environmental impact. As an IT services company, we understand the dual value of efficient resource use: operational excellence and sustainability.
We continuously optimize our data centers, streamline hardware usage, and implement advanced cooling technologies to reduce energy consumption and lower our carbon footprint. These efforts are not one-time initiatives—they are part of an ongoing commitment to responsible resource management.
Our dedication extends beyond internal operations. We empower our clients with energy-efficient IT solutions that help them reduce their own environmental impact. Through virtualization, cloud computing, and AI, we enable businesses to modernize their infrastructure, become more efficient and competitive while consuming fewer resources.
At Sirma, we believe that technology and sustainability can—and must—coexist. Efficient use of resources is not just a technical goal; it’s a mindset that drives innovation and long-term value. By choosing Sirma, clients join a movement toward smarter, greener business practices.
At Sirma, we go beyond energy efficiency—we embrace renewable energy as a cornerstone of our sustainability strategy.
In 2023, we proudly launched our own solar energy power park at our headquarters building, marking a significant milestone in our journey toward a greener future. This facility not only reduces our energy costs but also significantly increases the share of clean energy used to power our operations. By harnessing the sun’s potential, we actively reduce our carbon footprint and contribute to the global transition toward sustainable energy systems.
Our solar park reflects our belief that technology and environmental responsibility go hand in hand. It’s a tangible step toward energy independence and a demonstration of how innovation can serve both business and the planet. Every kilowatt generated from our solar panels is a move away from fossil fuels and toward a cleaner, more resilient energy model.
Partnering with Sirma means aligning with a company that takes climate action seriously. Our partners, employees, and stakeholders are part of a forward-thinking ecosystem that values long-term impact over short-term gain. Together, we’re building a future powered by renewable energy—where sustainability is not just a goal, but a way of doing business.
At Sirma, managing electronic waste (e-waste) is a strategic priority aligned with our commitment to sustainability and regulatory compliance. As an IT services company, we recognize the environmental impact of discarded electronic equipment and have developed a comprehensive approach to minimize, reuse, and responsibly dispose of e-waste. Our philosophy follows an inverted pyramid: Prevent, Reduce, Recover, Reuse, Recycle, Dispose.
We reduce e-waste through cloud adoption, efficient inventory management, and extending the lifecycle of IT hardware via repairs and upgrades.
When equipment reaches the end of its operational life, we prioritize reuse—organizing tenders for resale and donating functional devices to various external projects. For non-functional equipment, we partner with certified recyclers who extract valuable materials and ensure safe disposal. We maintain a recycling rate of 70% and aim to keep the average hardware usage above 5 years, reflecting our focus on longevity and resource efficiency.
Our e-waste strategy not only protects the planet—it reinforces our role as a responsible technology leader.
At Sirma, sustainability is embedded in our innovation. We are passionate about reducing our carbon footprint—and empowering our clients to do the same. Our approach goes beyond compliance; it’s about creating meaningful change through technology.
We leverage advanced solutions such as virtualization, cloud computing, Infrastructure-as-a-Service (IaaS), and energy-efficient hardware integration to help businesses modernize their operations while minimizing environmental impact. These technologies eliminate the need for paper-based processes, enable seamless remote work, and optimize IT infrastructure—resulting in significantly lower energy consumption and reduced carbon emissions.
Our commitment to carbon-smart innovation means that every solution we deliver is designed with sustainability in mind. Whether it’s consolidating data centers, reducing hardware dependency, or streamlining workflows, we help clients transition to greener, more efficient digital ecosystems.
Choosing Sirma means partnering with a company that prioritizes environmental responsibility. We don’t just talk about climate action—we build it into our services. Our clients benefit from cutting-edge IT solutions that not only enhance performance but also contribute to a healthier planet.
Together, we can achieve meaningful reductions in carbon footprint and drive progress toward a more sustainable future. Join us in making a positive impact—where innovation meets responsibility, and technology powers a cleaner tomorrow.
SOCIAL Sustainability
We attract the best talent in order to render the best service. Social sustainability has a dual materiality for Sirma. We do attract the best prepared experts for the job, we cater for their growth, development and well-being. They in turn churn the best of products and services for our clients. Products and services which make our clients more efficient, better organized and highly competitive.
At Sirma, diversity is not just a metric—it’s a mindset. With over 700 employees representing 7 nationalities across 9 global locations, we are proud to be a truly international team. Our differences in culture, background, and perspective are what make us stronger, more innovative, and more resilient.
We believe that inclusion is the key to unlocking the full potential of our people. That’s why we foster a workplace culture where everyone feels valued, respected, and empowered to contribute. From recruitment to leadership development, we ensure equal opportunities for all, regardless of disabilities, gender, age, ethnicity, or background.
Diversity at Sirma is not just about representation; it’s about belonging. We encourage dialogue, challenge biases, and continuously evolve our practices to build a workplace where differences are embraced and inclusion is second nature.
Together, we are shaping a future where technology serves humanity—and that begins with honoring the humanity within our own organization.
Europe has a robust employee-protection legal framework. The safe working environment, diversity and inclusion, and work-place security, pension and healthcare support are standard requirements for any employer. Just following the rules makes Sirma a "Fair Employer".
Sirma, however, takes this topic to a new level. Sirma strives to be the "Preferred employer". This requires that each employee will enjoy:
- merit-based and transparent high level of material compensation;
- additional care for the health and fitness;
- facilitation of a work-life balance, and comprehensive wellbeing.
The 2025 "360 Survey of Sirma's Employees" proves that the group has been successful in achieving a "Preferred Employer" status.
We live in a knowledge based tech-society and technology is a fast-moving …, actually speeding train. Just attracting the best tech talent is not enough. We need to train and learn constantly. Sirma is dedicated to supporting its life-long learning culture. Our training program encompasses all stages of learning – from helping potential future recruits in their first steps in programming, through language training to highly specialized knowledge upgrades.
The ability to provide adequate and high-quality IT services and create competitive IT solutions is a function of the continuous additional qualification of each of our employees. Sirma makes serious efforts and invests significant funds in training and additional qualification of all its employees.
The impact that this topic has is highly positive and twofold: on the one hand, Sirma ensures continuous maintenance and improvement of the professional qualification of each of its employees and the provision of increasing remuneration, and on the other hand, this qualification makes Sirma's services and products highly competitive.
Parallel to the benefits, a sturdy life-long learning program decreases the risks, which are associated with employees: the latter will never fall behind from the rapid progress of the market, motivation and efficiency of employees is continuously boosted, and loss of talents and the resulting financial losses becomes impossible, whilst Sirma becomes a talent-magnet.
SOCIAL INITIATIVES
SUSTAINABLE GOVERNANCE
In an era where technological advancements shape our daily lives, the responsibility of IT service companies goes beyond innovation—it extends to sustainable governance. At Sirma, we believe in harnessing the power of technology while embracing practices that ensure a positive impact on the environment, society, and our clients.
We uphold the highest ethical standards in our management and operations, ensuring transparency, accountability, and integrity. Our governance framework is built on the principles of responsible business conduct, ensuring that our clients can trust us not only for cutting-edge technology but also for ethical business practices.
In order to further shared objectives, like digital transformation, the development of digital skills, or the encouragement of sustainable practices, Sirma collaborates with other businesses and organizations and takes part in a variety of trade associations. Through these involvements, Sirma actively shapes and influences legislation and policies that impact the company's operations, markets, and the larger IT sector.
Sirma's active involvement in clean energy, industry policy advocacy, technology standards, business development networks, and digital transformation is reflected in these memberships:
· Digital Transformation
Vzw VIL
Bulgarian Association of Software Companies (BASSCOM)
· Sustainability and Compliance
Green Finance and Energy Center
Association of Bulgarian Investor Relations Directors (ABIRD)
Bulgarian Procurement Association (BPA)
· Business and Policy Influence
British-Bulgarian Chamber of Commerce
French-BulgarianTrade and Industry Chamber
Bulgarian-Romanian Chamberof Commerce
American Chamber of Commerce in Bulgaria
Sirma is a public company since 2015. Shareholder’s engagement is built into the Sirma system. We do not consider the shareholders as stakeholders who are external to the company. They are part of our company. This statement is true in more ways than one. About half of the capital of the Group is owned by the employees. They are represented at every level of operations – from team leads to the Board of Directors.
At Sirma, we prioritize transparency and accountability in our operations. Shareholders’ rights are safeguarded through clear communication and equitable practices.
As being a strongly market driven entity, we value stakeholder engagement, recognizing that the collective input of clients, employees, and partners is instrumental in shaping our IT services. By fostering open dialogue and inclusive decision-making and problem-solving, we ensure that every stakeholder has a voice in our journey.
At the intersection of technology and responsibility, Sirma is committed to upholding the rights of shareholders and engaging with stakeholders to build a sustainable, collaborative future.
Sirma holds 7 ISO certificates to demonstrate its commitment to quality, security and continuous improvement across all business areas. These certifications reflect the company’s dedication to internationally recognized standards, ensuring reliable and efficient processes that enhance customer satisfaction. By maintaining multiple ISO standards, Sirma strengthens its competitive advantage, fosters trust with clients and partners, and supports sustainable growth. The certificates cover critical aspects such as quality management, information security, environmental responsibility, and service excellence. This holistic approach helps Sirma consistently deliver high-value solutions while complying with regulatory requirements and adapting to evolving industry best practices.
Sirma has the following ISO certificates:
ISO 9001:2015 - Quality management systems
ISO 14001:2015 - Environmental management systems
ISO 20000-1:2022 - IT service management
ISO 27001:2022 - Information security management system
ISO 27018:2019 - Information technology. Security methods. Code of good practice for the protection of personal data in public clouds acting as data controllers
ISO 27701:2019 - Guidance on the management of personal data in the context of information security management systems (ISMS)
ISO 22301:2019 - Business continuity management systems
In the digital age, Sirma recognizes the pivotal role of digital safety in building a secure technological landscape. We are steadfast in our commitment to safeguarding not just systems and data, but the trust of our clients and stakeholders.
Our approach to digital safety extends beyond mere compliance. We integrate robust cybersecurity measures, adhere to industry best practices, and stay at the forefront of emerging threats. By prioritizing proactive risk management, we ensure the resilience of our IT services in an ever-evolving digital environment.
We understand that digital safety is a collective responsibility. As technology stewards, we engage with stakeholders, sharing insights, and fostering awareness about cyber threats. Open communication channels empower our clients, employees, and partners to navigate the digital realm with confidence.
Sirma is a B2B for-profit organization. Having said this we strive not only to make a sale, but to bring sustainable value to our clients in a sustainable manner. Through our products and services we enable our clients to become more sustainable themselves. Here are a few examples:
Our data center provides infrastructure as a service (IaaS), or spoken simply – our clients seamlessly expand or decrease the used digital infrastructure, without any downtime, without any waste, with state of the art capabilities, and with built in energy efficiency.
Our cloud services spread well beyond IaaS. Sirma also provides “Platform as a service”, “Disaster recovery as a service”, “Managed services” – all of which boost client sustainability, while reducing costs.
All of our products are paper-free. This means that we help our clients decrease their paper use;
All of our products and services help our clients digitize their operations. Employing digital power they can achieve more with less. This means that we facilitate their efficiency, speed, accuracy, and, yes – competitiveness.